---
title: "Urgent help & essential numbers"
description: "Know which number to call, and when to use a non-emergency service."
---

For an immediate or life-threatening emergency, call **000**. Ask for Police, Fire or Ambulance, give your exact location and follow the call-taker’s instructions. Do not delay an emergency call to browse this directory.

## Emergency response

**Triple Zero (000)**

Australia · Reviewed 14 Oct 2026

Phone: [000 — Police, Fire, Ambulance](tel:000)

Primary emergency number for Police, Fire or Ambulance; calls are free.

**Important:** Use for emergencies only. A mobile cannot reach the Emergency Call Service where there is no coverage from any mobile network.

[Open official resource — Triple Zero (000)](https://www.triplezero.gov.au/)

**NSW State Emergency Service (NSW SES)**

NSW · Reviewed 14 Oct 2026

Phone: [132 500](tel:132500)

Emergency assistance for flood, storm or tsunami, including storm/wind/fallen-tree damage. Requests are prioritised.

**Important:** If anyone is trapped or injured, call 000. The online contact form is not monitored for storm/flood emergencies; call 132 500.

[Open official resource — NSW State Emergency Service (NSW SES)](https://www.ses.nsw.gov.au/contact-nsw-ses)

## Police assistance and health advice

These are not substitutes for emergency response. If someone is seriously ill or injured, or a crime is happening now, call **000**.

**Police Assistance Line**

NSW · Reviewed 14 Oct 2026

Phone: [131 444](tel:131444)

Non-urgent police assistance, minor-crime reporting and general enquiries.

**Important:** For emergencies or a crime in progress, call 000 instead.

[Open official resource — Police Assistance Line](https://www.police.nsw.gov.au/contact_us_form)

**Poisons Information Centre**

Australia · Reviewed 14 Oct 2026

Phone: [13 11 26](tel:131126)

Expert phone advice for suspected exposure to poisons, including medicines, chemicals, cleaning products, bites and stings.

**Hours:** 24/7

**Important:** Call promptly; do not wait for symptoms. If someone has stopped breathing or collapsed, call 000 for an ambulance.

[Open official resource — Poisons Information Centre](https://www.healthdirect.gov.au/poisoning)

**healthdirect helpline**

Australia · Reviewed 14 Oct 2026

Phone: [1800 022 222](tel:1800022222)

Health advice from a registered nurse for any health concern.

**Hours:** 24/7

**Important:** For urgent medical help, call 000.

[Open official resource — healthdirect helpline](https://www.healthdirect.gov.au/contact-us)

## If a voice call is not accessible

[Accessible emergency calls and relay options](/accessible-help) explains 106 and links to the National Relay Service. **106 is for TTY/TDD emergency calls, not ordinary SMS.**

## Crisis support

For emotional distress, mental-health support or family/sexual violence support, see [crisis and personal safety](/crisis-support). If someone’s life is in immediate danger, call **000**.